Luware is a leading provider of customized service platforms based on Microsoft Unified Communications (UC) technologies. The portfolio includes solutions for contact centers, team-ACD or single-user workstations for the following channels: Chat, Voice, Video, Mail, Social Media and Co-Browsing. Thanks to latest technologies such as WebRTC, CRM integrations, recording solutions and other add-ons, Luware offers the full range of all additional functions for Skype for Business and Lync.
The experience and expertise include business processes in customer service, Microsoft UC technology, product development, project management and software engineering.
Our products impress with Swiss quality, extensive in possibilities, and simple and intuitive in use.
LUCS, the Contact Center Solution that integrates native into Skype for Business or Lync. This enables channel independent routing of any customer request, directly to the Microsoft UC client of the Contact Center Agent. Chat, Voice, Video, Email and even Faxes can be handled without leaving the Client.
Team Manager provides advanced features to the Response Groups of Skype for Business / Lync such as Team Contacts, Team Presence, Reporting, and different Routing Options for Chat, Voice and Video.
PresenceAssistant simplifies the routing of incoming calls, thus adding a feature known as target-oriented presence to Skype for Business / Lync various presence statuses.
RTC LAUNCHER is a web application using the open standard of WebRTC among others, thus enabling end-to-end connectivity between web browsers and Skype for Business / Lync.
SwitchBoard is a completely in Skype for Business integrated Application that provides one-click functionality such as call transfer, calendar integration and email templates for callback requests.