We are all familiar with the tales of bad customer service: Everlasting waiting times at the hotline, page-long complaint emails, poor traceability of contact information on the website and so on. The result: frustration and disappointment! Read more
RTC Launcher brings chat, voice, video and desktop sharing functions to your website, enabling quick and easy communication between employees, customers, suppliers, and partners. The communications channels are connected directly with the Skype for Business infrastructure used in your company, integrating customer service into the corporate website.
Customers do not have to call a phone number or install software to communicate with the company. On the website, customers decide on the communications channel they wish to use (chat, audio, or video) and are connected directly to the desired service.
Now we are proud to announce our new Co-browsing Feature.