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Our Products

We extend Unified Communications to your customers.
Discover the products of Luware and turn your customers into real fans!

LUCS

Contact Center LUCS

LUCS, the Contact Center Solution that integrates native into Skype for Business or Lync. This enables channel independent routing of any customer request, directly to the Microsoft UC client of the Contact Center Agent. Chat, Voice, Video, Email and even Faxes can be handled without leaving the Client.

Team Manager

Team Solution Team Manager

Team Manager provides advanced features to the Response Groups of Skype for Business / Lync such as Team Contacts, Team Presence, Reporting, and different Routing Options for Chat, Voice and Video.

Presence Assistant

Personal Assistance Presence Assistant

PresenceAssistant simplifies the routing of incoming calls, thus adding a feature known as target-oriented presence to Skype for Business / Lync various presence statuses.

RTC Launcher

Communication for the Web RTC Launcher

RTC LAUNCHER is a web application using the open standard of WebRTC among others, thus enabling end-to-end connectivity between web browsers and Skype for Business / Lync.

LURec

Recording, analyizing and controlling LURec

The Verint Verba compliance suite helps optimize the capture, analysis, and control of communications. It offers comprehensive functions for recording conversations and for defining proactive policies for storing, analyzing, and archiving internal and external communications/quality management.

Switch Board

Simple Transfer Switch Board

SwitchBoard is a completely in Skype for Business integrated Application that provides one-click functionality such as call transfer, calendar integration and email templates for callback requests.