LUCS, the Contact Center Solution that integrates native into Skype for Business or Lync. This enables channel independent routing of any customer request, directly to the Microsoft UC client of the Contact Center Agent. Chat, Voice, Video, Email and even Faxes can be handled without leaving the Client.
Team Manager provides advanced features to the Response Groups of Skype for Business / Lync such as Team Contacts, Team Presence, Reporting, and different Routing Options for Chat, Voice and Video.
SwitchBoard is a completely in Skype for Business integrated Application that provides one-click functionality such as call transfer, calendar integration and email templates for callback requests.