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We extend Unified Communications to your customers

Digitalization has made communications between customers and companies more and more complex and demanding. Customer services today face various challenges through a wide variety of channels. No matter if telephone, video, e-mail, chat or social media is concerned – we always have a perfect solution that allows your personnel to not only satisfy the requirements of your customers but to easily exceed them.

Serve your customers – don’t serve the Software.

Solutions from Luware provide more than just communications; they make customers experience true cooperation. Our solutions based on Microsoft UC technologies such as Skype for Business or Lync transform the path into a new digital age into a unique experience. Improve your productivity without your customers taking notice of the process and make your company more attractive. In conjunction with Microsoft products, the solutions from Luware allow customer service representatives and internal services alike to handle all concerns individually, personally and quickly.

Discover the products of Luware and turn your customers into real fans!

LUCS, the Contact Center Solution that integrates native into Skype for Business or Lync. This enables channel independent routing of any customer request, directly to the Microsoft UC client of the Contact Center Agent. Chat, Voice, Video, Email and even Faxes can be handled without leaving the Client.


Team Manager provides advanced features to the Response Groups of Skype for Business / Lync such as Team Contacts, Team Presence, Reporting, and different Routing Options for Chat, Voice and Video.


PresenceAssistant simplifies the routing of incoming calls, thus adding a feature known as target-oriented presence to Skype for Business / Lync various presence statuses.


RTC LAUNCHER is a web application using the open standard of WebRTC among others, thus enabling end-to-end connectivity between web browsers and Skype for Business / Lync.


SwitchBoard is a completely in Skype for Business integrated Application that provides one-click functionality such as call transfer, calendar integration and email templates for callback requests.