RTC LAUNCHER is a web application using the open standard of WebRTC among others, thus enabling end-to-end connectivity between web browsers and Lync.
RTC LAUNCHER sends WebRTC requests received via chat, voice or video directly to the target’s Lync endpoint. In other words, the targets only need to be logged on with their respective Lync clients in order to be able to receive WebRTC requests. Connections to a target can either be established with individuals or they can be put through to a service.
RTC Launcher integrates seamlessly with the Contact Center Software LUCS and is available as an optional license for LUCS or as a separate product.
Context-relevant contents are displayed in the conversation context window as usual
Luware makes the required adaptations to RTC LAUNCHER for a web page. This allows customers to start their requests simply and directly from the web page (without having to switch to another application or device).
Due to the integration with LUCS, RTC LAUNCHER optionally offers IVR or ICR features, which means that customer requests can be prequalified automatically via voice or Chat.
Thanks to LUREC, multimedia communications can be recorded, analyzed and archived whenever customers are contacted.