SwitchBoard provides fully Lync UC functionality: voice, video, IM, desktop sharing and conferencing.
For the optimized usage for UC-workers SwitchBoard also offers the following:
The most common functions can be controlled with hotkeys
SwitchBoard is a stand-alone application and requires no integration with existing contact center environments. For employees who transfer many phone calls (like the main number service), it offers a perfect support for easier handling.
Call notification emails are available by linking SwitchBoard to MS Outlook or other common mail programs.
The Luware programmed application runs in the conversation window (Silverlight sandbox) and is thereby provided by a web server. It will be displayed in each Lync conversation.
Unlike other solutions SwitchBoard is not a fat client application and therefore does not need to be installed on the operating system of each user.